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Frequently asked questions
Orders & Delivery
How do I receive my product after purchase?
After successful payment via Stripe you will receive an email containing a PDF file with a secure download link. Click the link, download your product, and it's yours. Please allow a short processing time and check your spam folder if you don't see it within a few minutes.
I didn't receive my email. What do I do?
First check your spam or junk folder — it sometimes ends up there. If it's still not there after a reasonable time, contact us via the contact form and we'll resend your download link promptly.
My download link isn't working. What do I do?
Contact us via the contact form within 48 hours of purchase and we'll sort it out immediately. Please include your order details or the email address used at checkout.
Can I redownload my product if I lose the file?
Download links are valid for a limited time. If your link has expired please contact us and we'll do our best to help. We recommend saving your downloaded files safely as soon as you receive them.
Products & Licensing
Can I use the products for commercial purposes?
es — all standard products come with a personal and commercial use license. You can use them for your own business, brand, and projects freely.
Can I resell the products?
Only if the product is explicitly marked MRR or PLR. All other products are strictly for your own use and may not be resold, redistributed, or shared under any circumstances.
What does MRR mean?
MRR stands for Master Resell Rights. Products marked MRR can be resold by you and you keep 100% of the revenue. You may not pass on MRR rights to your customers unless the product explicitly states this is permitted.
What does PLR mean?
PLR stands for Private Label Rights. Products marked PLR can be resold, rebranded, and modified. You can put your own name on them, edit the content, and sell them as your own product.
How do I know if a product is MRR or PLR?
Every MRR and PLR product is clearly labeled on the product page before purchase. If a product has no MRR or PLR label, it is sold under the standard license and reselling is not permitted.
Can I resell Canva website templates?
No — under no circumstances. Canva website templates may only be used to build and publish your own website. They may not be resold, repackaged, or redistributed as a template product, design resource, or part of any bundle.
Can I share a purchased product with a friend or colleague?
No. All purchases are for single user use only. Sharing, gifting, or distributing purchased products to third parties is a violation of our terms and conditions.
Payments & Refunds
How do I pay?
All payments are processed securely via Stripe. We accept all major credit and debit cards. Your card details are handled exclusively by Stripe — we never see or store them.
What currency do you charge in?
All prices are in Euro (€).
Can I get a refund?
All sales are final once a download link has been issued or accessed. We do not offer refunds for change of mind, accidental purchases, or incompatibility with third-party software. If you experience a genuine technical issue with your file please contact us within 48 hours and we will resolve it.
I accidentally purchased the wrong product. Can I exchange it?
We are unable to offer exchanges on digital products once the download link has been accessed. Please read product descriptions carefully before purchasing. If you haven't accessed your download yet, contact us immediately and we'll do our best to help.
Technical
What software do I need to use the products?
It depends on the product. Canva templates require a free or paid Canva account. Stock photos and video content can be used in any standard editing software. WordPress templates require a WordPress website. Each product page includes details on what you need before you buy.
Are the stock photos and videos watermarked?
No. All delivered files are clean, watermark-free, and ready to use immediately.
What format are the video files in?
Video files are delivered in MP4 format in 16:9 aspect ratio, optimized for YouTube and desktop platforms.
Can I use the Reels on TikTok and Instagram?
The Reels packs are formatted in vertical 9:16 format and are fully compatible with Instagram Reels, TikTok, Facebook Reels, and YouTube Shorts. Stock photos and video footage are in 16:9 horizontal format and are best suited for YouTube, websites, and desktop platforms.
